Transformed landscapes, tourist sentiments: the place making narrative of a luxury heritage hotel in Singapore

The position of heritage hotels in place making narratives is not secure, given the challenges new local developments and larger international forces. This research examines Singapore’s iconic luxury hotel, Raffles Singapore, against relatively hotels, Fullerton Hotel Singapore Marina Bay Sands, to identify nexus between island city-state’s historical contemporary changing hospitality landscape, specifically addressing concept as a dynamic narrative. Applying sentiment analysis, 454 hotel guest reviews on internationally recognized travel websites were examined. findings suggest that dominance can shift over time, subject postmodern architectural landscape competition from other with location histories. A key contribution discipline measurement hotel’s staying power through continuous amid glocal challenges. significance should alert practitioners specializing marketing potential shifts arising continuing competitive making.